Acceptable Usage Policy
This Acceptable Use Policy (AUP) should be read in conjunction with
the NetConneXion Terms & Conditions which should be provided to all
clients when agreeing a contract for the provision of services.
The term ‘Client’ within this policy refers to the person with whom
NetConneXion has entered into a contractual relationship.
The term ‘End User’ within this policy refers to the person or persons
who are utilising the NetConneXion service.
Introduction
The AUP has been designed to protect NetConneXion, Client’s
resources, and peering networks in order to maintain the provision of
high speed network and high availability services whilst ensuring that
as an Internet Service Provider, we comply with all relevant UK laws.
NetConneXion offer Clients a range of quality, competitively priced
network and information technology services. It is the responsibility of
our Clients to ensure that all End Users of these services comply with
the latest edition of the AUP at any given time.
General Guidelines
Any use of the NetConneXion network or of the Internet services
operated on or via the network, such as World Wide Web, e-mail, news,
gopher or Telnet services, will be admissible solely within the
framework of the applicable provisions specified by English law and
within the framework of the service offering contractually agreed upon
with the Client.
Specifically, this means that the NetConneXion network must not be used
for sending, receiving or distributing content that:
i. - constitutes offences such as sedition; forbidden
extremist political propaganda; invasion of
personal privacy including insult, libel and defamation; or distribution
of pornographic literature, or
ii. - is indecent, defamatory, obscene or menacing or
otherwise offensive, or
iii. - violates a third party’s rights such as the right to bear
a name, the right of personality, copyrights, competition and trademark
laws. The End User must also observe the legal provisions concerning
data protection and the protection of a third party’s privacy.
In addition to the above, the services operated by NetConneXion must not
be used for improper purposes.
Such improper purposes include any use that impairs the integrity and
performance of the network or its parts and dial-in points to an extent
exceeding what has been contractually agreed upon. Misuse also includes
the use of the network for distributing, loading or publishing data that
could violate or impair a third party’s rights or constitute threat or
insecurity to a third party.
It is not admissible to use the services available on or via the
NetConneXion network for obtaining data or information that is not
intended for the End User. This also includes the misuse of the services
for the purpose of copying, tapping or intercepting e-mail messages or
other digitally transmitted information that is not intended for the
recipient.
It is not admissible to use the services for circumventing security
mechanisms that protect foreign computers or computer systems, networks
or network access facilities, for gaining unauthorised access to foreign
computer systems (“hacking”), for performing activities in preparation
for the unauthorised access to a foreign computer system (e.g. port
scans) or for impairing the performance of a computer, computer system
or network to an extent that goes beyond the services commonly rendered
(“denial of service” attacks).
It is not admissible to use the services for distributing programs that
serve the purpose of either causing damage to other users or computer
systems (e.g. virus infection programs) or gaining unauthorised access
to foreign computer systems (“Trojan horses”).
NetConneXion Clients are responsible for taking all reasonable measures
to control traffic that is sent from their End Users connections. It is
their responsibility to ensure that all software on their side of the
connection is virus-free and up-to date with all relevant security
patches. In particular, server software running on public-facing ports,
such as mail servers and proxy servers, must not be remotely
exploitable.
If NetConneXion find malicious traffic emanating from an End User
connection, we have an obligation to our other Clients and peering
networks to take urgent measures to block that traffic. In many cases,
this can be achieved by selective port blocking, but in other cases,
this will involve disconnecting and suspending the account until the
issue has been resolved. NetConneXion understand that in many cases, the
Client may not be responsible for or aware of a problem, and will work
with the Client to resolve the issue as efficiently as possible to
restore normal service.
End Users may not mount an attack, by whatever means, against any of the
NetConneXion systems. End Users may not run unauthorised mailing lists.
The Internet has global reach and, although the Master Services
Agreement is governed under English law, Clients must take all
reasonable steps to avoid breaching relevant foreign laws.
Internet Access
The use of the network circuits that provide access to the NetConneXion
network are restricted to Clients and End Users having a contractually
agreed access right with NetConneXion.
The End User is not allowed to transfer his/her access right; neither
directly nor indirectly, to any third party without NetConneXion's
express consent. This excludes persons involved in the client’s business
operations or persons sharing a common household with the End User.
The access and authentication data that is given to the End User for
access to the NetConneXion network must be protected at all times.
Passwords protecting the access to the network must be kept
confidential, checked and modified if unauthorised use by a third party
is suspected.
Fair Usage Policy
NetConneXion operates a fair usage policy on specific DSL services.
The following download bandwidth allowances will apply, per End User per
month, for those named services that are provisioned on ‘per user’
charging tariff. These monthly download quotas are only enforced where a
more specific cap - whether it be higher or lower than the stated
bandwidth allowance below - is not explicitly stated as part of the
service being provisioned.
ADSL 50:1 Connections: 40GB per month
ADSL 20:1 Connections: 100GB per month
SDSL Connections: 100GB per month
Where an End User exceeds their permitted fair usage quota, NetConneXion
reserve the right to either reduce their bandwidth (typically to sub
100Kb/s throughput) for the remainder of that month or offer additional
bandwidth at additional cost.
Electronic-mail
It is not admissible to distribute e-mail messages to persons not
wishing to receive such messages, especially in the event that the
distribution of such electronic mail is done for the purpose of
confronting a single person or numerous persons with unwanted commercial
advertising, political statements or announcements or any kind. The
Client and End Users must refrain from sending such and similar messages
to news groups; this applies in particular to the distribution of such
e-mail to multiple news groups (“cross-posting”). It is also
inadmissible to send multiple e-mail messages for the purpose of
impairing or paralysing the recipient’s e-mail or news service (“mail
bombing”).
It is not admissible to modify or falsify the information that is
contained in the header of an e-mail message or news article. Every
Client and/or End User operating an e-mail service on the NetConneXion
network must ensure that his/her service cannot be used by any third
party for the purpose of sending anonymous e-mail messages or
distributing messages (“foreign relaying”) that might offend against the
guidelines specified herein.
Policy Changes
NetConneXion reserves the right to amend this Acceptable Use Policy
in line with changes in the Internet Service Provider sector. New
versions of the AUP will be introduced at the rate of no more than one
per calendar quarter, with the most recent version always being
available on the NetConneXion website at
http://www.netconnexion.co.uk/aup/
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